Customer Assistance Program (CAP) - EBMUD
Address
EBMUD Customer Information Desk
375- 11th Street
Oakland, CA 94607
(866) 403-2683
www.ebmud.com/customers/billing-questions/financial-assistance/customer-assistance-program/
AKA:
CAP, East Bay Municipal Utility District
Description:
Helps pay a portion of the water bill for qualified low-income residential customers and eligible homeless shelters. Offers payment extensions and payment arrangements. Printed materials available in various languages.
Handicap Accessible?
No
Is Shelter?
No
Date of Official Change:
February 7, 2023
Address Listings
Physical (Primary)
EBMUD Customer Information Desk
375- 11th Street
Oakland, CA 94607
Mailing
PO Box 24055, MS 42
Oakland, CA 94623
Contacts
Primary Contact
Phone Numbers
Main Number
(866) 403-2683
Fax
(510) 465-3470
Accessibility:
Not applicable
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Provides a program to help pay a portion of the water bill for qualified low-income residential customers and eligible homeless shelters in the EBMUD service area. Call or see website for qualifications.
Hours
Monday-Friday, 8am - 4:30pm
Required Documents
Proof of income
Eligibility
Home must have an individual water meter and be the primary residence of the applicant. Maximum gross income for a family of 4 is $68,500. Participation in program is valid for two years, must reapply for continual assistance. Program is not retroactive.
Fees
None
Intake Procedure
Apply online or call to request application be mailed. Clients can fax, mail, or email completed application. No walk-ins accepted.
Languages
English and Spanish; applications available in English, Spanish and Mandarin.
Service Area
Alameda County, Alamo, Blackhawk, Danville, Diablo, El Cerrito, El Sobrante, Lafayette, Moraga, Orinda, Pleasant Hill, Richmond, Rodeo, San Pablo, San Ramon, Walnut Creek, Crockett, Hercules, Pinole
Geography Served
- California
- Alameda County
- Contra Costa County
- Alamo
- Blackhawk
- Crockett
- Danville
- Diablo
- El Cerrito
- El Sobrante
- Hercules
- Lafayette
- Moraga
- Orinda
- Pinole
- Pleasant Hill
- Richmond
- Rodeo
- San Pablo
- San Ramon
- Walnut Creek
- Alameda County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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